Support

How to Use Your Hey Dewy Wireless Humidifier

1. Twist off the lid, take out the USB cord, and plug it into a power source  (e.g. wall outlet, laptop, portable charger, etc). Plug in the micro-USB end of the cord into the back of the humidifier to start charging the device.

• While the humidifier is charging, the LED indicator light will blink.

• When the humidifier is fully charged, the LED light will be solid.

• Allow up to 4.5 hours for the humidifier to fully charge.

2. After the device is charged, you can unplug the device from the cord, twist open the lid, and fill the device with water.
•     Tap water works great! Be sure to fill it all the way to the "Max Line."

3. Close the lid and wait 10 minutes for the device to soak the water. (This step is important, please give the device time to soak before attempting to turn on)

4. After 5 minutes, DOUBLE-CLICK the power button to turn ON the humidifier.
•     Press the power button a second time to turn on "Intermittent Mode."
•     Press the power button a third time to turn OFF the humidifier.

5. If you would like to turn on the Night Light, hold down the power button for 2 seconds to turn ON. Do the same to turn the Night Light OFF.

* Please Note: The continuous spray setting will automatically shut off after 8 hours; you can restart the spray by pressing the power button again.

* Charging Reminders: It takes up to 4.5 hours for the humidifier to fully charge. A full charge will last up to 8 hours before needing to be charged again.

How to Clean Your Hey Dewy

1. Empty your device daily - minimize any standing water in the cup for extended periods of time.

2. Once a week use a small brush - gently scrub the spout area and prevent any build-up caused by your water (minerals & inherent deposits).

3. Replace your filter every 4-6 months (depending on frequency of use
.• Carefully remove the filter from the cylindrical tube.

• Replace the filter and reconnect the tube to the lid. 

Need new filters? You can purchase them here.

How to Descale Your Hey Dewy

Descaling is an important part of cleaning your device. This process removes mineral deposits, or scale, that build up over time and hinder proper mist flow. Even the most state-of-the-art espresso machines, shower heads, filtration devices need descaling in order to maintain its optimum level of efficiency. Depending on the extent of mineral content in your water source, we recommend descaling as frequently as every 6 months.

Things you will need:

• Vinegar (this can be purchased at a local grocery store)

• New Filter (Need new filters? You can purchase them here.


Steps:

1. Fill your device near the Max Line. Pour a tablespoon of vinegar into the cup and carefully mix.

2. Turn on your device and allow it to run an entire cycle (up to 8 hours). Mist should return to full performance. (Note that it may take an additional one or two cycles for the vinegar smell to subside)

3. Discard water and replace with fresh water.

If your device has buildup around the spout area, follow these steps:

1. Soak one tip of your current filter in vinegar, about 1 cm in depth.

2. Place the filter (the side that's soaked with vinegar) on top of the spout and leave it there for 1 hour (see photo). Note: It may be helpful to lean the filter against a wall. Then after an hour remove the filter and the spout should look clean.

3. Put a new filter in the device, refill with water (all the way to the Max Line), close the lid, and let it soak for 10 minutes before turning ON. It may take up to 24 hours for any vinegar residual smell to subside.

No Mist?

• Soak the Device

It could be the case where the filter is not fully soaked before the device is powered on.

To resolve this, follow these steps: 

1. Fill the device all the way up to the "Max Line."

2. Let the device sit and "soak" for 10 minutes before powering it on.

• Descale the Device

How to Descale Your Hey Dewy

Descaling is an important part of cleaning your device. This process removes mineral deposits, or scale, that build up over time and hinder proper mist flow. Even the most state-of-the-art espresso machines, shower heads, filtration devices need descaling in order to maintain its optimum level of efficiency.Depending on the extent of mineral content in your water source, we recommend descaling as frequently as every 6 months.

Things you will need:

• Vinegar (this can be purchased at a local grocery store)

• New Filter (Need new filters? You can purchase them here.


Steps:

1. Fill your device near the Max Line. Pour a tablespoon of vinegar into the cup and carefully mix.

2. Turn on your device and allow it to run an entire cycle (up to 8 hours). Mist should return to full performance. (Note that it may take an additional one or two cycles for the vinegar smell to subside)

If your device has buildup around the spout area, follow these steps:

1. Soak one tip of your current filter in vinegar, about 1 cm in depth.

2. Place the filter (the side that's soaked with vinegar) on top of the spout and leave it there for 1 hour (see photo). Note: It may be helpful to lean the filter against a wall. Then after an hour remove the filter and the spout should look clean.

3. Put a new filter in the device, refill with water (all the way to the Max Line), close the lid, and let it soak for 10 minutes before turning ON. It may take up to 24 hours for any vinegar residual smell to subside.

• Check the Filter

It could be the case where the filter either needs to be flipped over or replaced.

To resolve this, follow these steps:

1. Open the lid.

2. Pull the filter out of the cylindrical tube. Be careful not to remove the tiny spring at the bottom of the tube.

3. Check to see if the filter looks frayed/discolored.

 • We recommend replacing your filter every 4-6 months depending on the frequency of use. New filters can be purchased here.

4. If the filter is frayed/discolored, replace it with a new filter. If the filter looks fine, flip it over.

5. Reconnect the tube to the lid.

6. Close the lid.

• Check for the spring

It could be the case where the filter is not fully making contact to the upper portion of the device.

To resolve this, follow these steps:

1. Carefully remove the cylindrical tube from the upper lid. 

2. Inside you will find a filter, place it to the side for now.

3. Beneath the filter, at the bottom of the tube, there should be a small spring.

 • Don't see a spring? Contact us at support@heydewy.com and let us know so we can help you further. Please be sure to include your order number. 

If the spring is there, leave it, place the filter back into the tube. Then connect the cylindrical tube back to the top lid of the device.

No Light?

1. Try to plug the device in using a different USB Cord.

 • Need a new cord? You can purchase one here.

• Can't get the device to work with another USB cord? Contact us at support@heydewy.com and let us know so we can help you further. Please be sure to include your order number.