• Tap water works great! Be sure to fill it all the way to the "Max Line."
• Press the power button a second time to turn on "Intermittent Mode."
• Press and hold the power button for 2 seconds to turn the night light on or off.
• Carefully remove the filter from the cylindrical housing.
• Replace the filter and reconnect the tube to the lid.
It could be the case where the filter is not fully soaked before the device is powered on.
To resolve this, follow these steps:
It could be the case where the filter either needs to be flipped over or replaced.
To resolve this, follow these steps:
• We recommend replacing your filter every 4-6 months depending on the frequency of use. New filters can be purchased here.
It could be the case where the filter is not fully making contact to the upper portion of the device.
To resolve this, follow these steps:
• Don't see a spring? Contact us at support@heydewy.com and let us know so we can help you further. Please be sure to include your order number.
• Need a new cord? You can purchase one here.
• Can't get the device to work with another USB cord? Contact us at support@heydewy.com and let us know so we can help you further. Please be sure to include your order number.