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Support

for your hey dewy

  • User Guide

    How to Use Your Hey Dewy


    1. Twist off the lid.

    2. Fill water to the "Max Line."

    • Tap water works great! Be sure to fill it all the way to the "Max Line."


    3. Close the lid.

    4. Wait 2 minutes for the device to fully soak the water.

    5. Plug in the USB Cord.

    6. Press the power button to turn the humidifier ON.

    • Press the power button a second time to turn on "Intermittent Mode."

    • Press and hold the power button for 2 seconds to turn the night light on or off.



  • Cleaning Tips & Maintenance

    How to Clean Your Hey Dewy


    1. Empty your device daily - minimize any standing water in the cup for extended periods of time.


    2. Once a week use a small brush - gently scrub the spout area and prevent any build-up caused by your water contents that have inherent deposits.


    3. Replace your filter every 4-6 months (depending on frequency of use).

    • Carefully remove the filter from the cylindrical housing.

    • Replace the filter and reconnect the tube to the lid.


    Need new filters? You can purchase them here.



    How to Descale Your Hey Dewy


    Descaling is an important part of cleaning your device. This process removes mineral deposits, or scale, that build up over time and hinder proper mist flow.

    Even the most state-of-the-art espresso machines, shower heads, filtration devices need descaling in order to maintain its optimum level of efficiency.

    Depending on the extent of mineral content in your water source, we recommend descaling as frequently as every 6 months.


    Things you will need:

    • Vinegar (this can be purchased at a local grocery store)

    • New Filter (Need new filters? You can purchase them here.)

    Steps:

    1. Soak your current filter in vinegar, about 1 cm in depth.

    2. Place the filter (the side that's soaked with vinegar) on top of the spout and leave it there for 1 hour (see photo). Note: It may be helpful to lean the filter against a wall or mirror as shown in the photo. Then after an hour remove the filter and the spout should look clean.

    3. Put a new filter in the device, refill with water (all the way to the Maxline), close the lid, and let it soak for 5 min before turning ON. It may take up to 24 hours for any vinegar residual smell to subside.




    Need new filters? You can purchase them here.
  • Troubleshooting Tips

    No Mist?


    • Soak the Device

    It could be the case where the filter is not fully soaked before the device is powered on.
    To resolve this, follow these steps:


    1. Fill the device all the way up to the "Max Line."

    2. Let the device sit and "soak" for two minutes before powering it on.



    • Check the Filter

    It could be the case where the filter either needs to be flipped over or replaced.
    To resolve this, follow these steps:


    1. Open the lid.

    2. Pull the filter out of the cylindrical tube. Be careful not to remove the tiny spring at the bottom of the tube.

    3. Check to see if the filter looks frayed/discolored.

    • We recommend replacing your filter every 4-6 months depending on the frequency of use. New filters can be purchased here.


    4. If the filter is frayed/discolored, replace it with a new filter. If the filter looks fine, flip it over.

    5. Reconnect the tube to the lid.

    6. Close the lid.



    • Re-adjust the spring

    It could be the case where the filter is not fully making contact to the upper portion of the device.
    To resolve this, follow these steps:


    1. Carefully remove the cylindrical tube from the upper lid.

    2. Inside you will find a filter, place it to the side for now.

    3. Beneath the filter, at the bottom of the tube, there should be a small spring. Find it and pull it out.

    • Don't see a spring? Contact us at support@heydewy.com and let us know so we can help you further. Please be sure to include your order number.


    4. Carefully stretch the spring to increase the pressure of the filter against the upper portion of the device.

    5. Place the spring back at the bottom of the tube, then the filter, then connect the cylindrical tube back to the device.



    No Light?



    1. Try to plug the device in using a different USB Cord.

    • Need a new cord? You can purchase one here.


    • Can't get the device to work with another USB cord? Contact us at support@heydewy.com and let us know so we can help you further. Please be sure to include your order number.


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