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FAQs

SHIPPING, RETURNS & EXCHANGES

  • How much is shipping?

    We are pleased to offer complementary free ground shipping on all orders within the contiguous United States. 2-3 Day Express Shipping is also available for only $4.99 (includes HI and AK).
  • Where do you ship to?

    At this time, we only ship within the United States. We hope to ship internationally very soon.
  • Can I change my order?

    Unfortunately, once an order is submitted it is sent immediately to our fulfillment center and is readied for shipment, so we are unable to change it. However, we would be happy to assist you with the return process once you receive your package. Please contact us at support@heydewy.com.
  • What is your return policy?

    If for whatever reason you are not 100% satisfied with your order, you may return it to us for FREE within 90 days of purchase for a complete refund. Additionally, extended warranty with our partner Extend, may be included at the time of purchase to cover the product for 1 year, 2 years or 3 years after the initial 90 days.
  • How do I make a return or exchange?

    If for any reason you wish to make a return or exchange, please contact us at support@heydewy.com and we'd be happy to assist you. We will provide you with a pre-paid return label where you may send us back the product, preferably in its original packaging and condition. Additionally, extended warranty with our partner Extend, may be purchased to cover the product for 1 year, 2 years or 3 years after the initial 90 days.
  • When can I expect my return to process?

    Once received by our warehouse, please allow 1-2 weeks for your refund to process depending on your financial institution.

Product Information

  • When should I use the humidifier?

    The Hey Dewy humidifier is great for your morning/evening beauty routine, plugged into your laptop while working, by your bedside while sleeping, and even in your car while on the go!
  • Is there a filter?

    Yes, there is a removable filter that purifies the water from excessive minerals and deposits before converting it into mist. Depending on frequency of use, we recommend replacing your filter every 4-6 months to maximize performance. Your first filter is included with the device

    Need new filters? You can purchase them here.
  • Can I turn off the night light?

    Yes! The night light is an optional feature that can run with or without the mist.
  • How long will it spray?

    After filling up with water, the spray can last up to 8 continuous hours. When in the intermittent mode, it can last longer. Please note that there is an auto shut-off feature after 8 hours, which can simply be turned back on with the push of the power button.
  • What type of water works best?

    Tap & filtered water works best on your device. Distilled water is too thin and may cause excess dripping.
  • Am I allowed to use essential oils?

    It is not recommended to use anything other than water (tap & filtered water is recommended). Essential oils could damage the device.
  • How do I clean it?

    Simple water rinsing of the inner cavity on a regular basis would be effective. For breaking up any hard water buildup around the spout, you may gently brush the spout area using a small brush (like a toothbrush).

    To see a quick video on best practices, click here.

  • Can I travel with it?

    Absolutely! The Hey Dewy humidifier is made for the on-the-go individual. It is compact and lightweight, and can be used in a car, airplane, hotel and more. Give it a go!
  • Does the device produce cool mist or hot steam?

    The Hey Dewy is a cool mist humidifier.

    Cool mist revives, awakens, and helps hydrate the skin. It can be used all through out the day (unlike hot steam) and can be used under and over your makeup! This device is great to plug into your laptop and mist while you work, or to use at your bedside while you sleep so you wake up and your face doesn’t feel dry from the heater! It also helps keep your sinuses clear for overall health & wellness

    Facial steamers usually produce hot/warm mist, similar to a hot shower. Hot steam opens the pores & deep cleans. Hot/warm steam is not recommended for more than 10 min a day. Over use could actually dry out your skin, stripping it of the natural oils it produces.

  • Does the device have to remain plugged in to run?

    The Hey Dewy device has to stay plugged in to mist. It is not a wireless, rechargeable device.

    However, you can use it with a portable charger to mist on-the-go!
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